ITIL Foundation online course exam included

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Start Time:- 8:00 AM

End Time:- 8:00 AM

Date(s):- 03/07/2017 - 01/08/2017

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 This introductory course is suitable for delegates who are new to ITIL and those with ITIL experience looking to achieve a globally recognised certificate.

Foundation certification is a pre-requisite for intermediate level ITIL training.

  • Get ITIL Foundation qualified online at your own pace
  • 30 or 60 days online access
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support available via email

Course Contents

  • 17 easy to absorb lessons covering ITIL terminology, structure, concepts and processes
  • Includes video tutorials, study guides and quizzes
  • Study duration: 18 hours

Lessons in this course

  • Lesson 1: Introducing ITIL
  • Lesson 2: Service management and stakeholders
  • Lesson 3: Functions, roles and processes
  • Lesson 4: The service lifecycle
  • Lesson 5: Service Strategy key concepts
  • Lesson 6: Service Strategy processes
  • Lesson 7: Service Design key concepts
  • Lesson 8: Service Design processes (1)
  • Lesson 9: Service Design processes (2)
  • Lesson 10: Service Transition processes (1)
  • Lesson 11: Service Transition processes (2)
  • Lesson 12: Service Operation processes
  • Lesson 13: Service Operation functions
  • Lesson 14: CSI
  • Lesson 15: Roles
  • Lesson 16: Technology considerations
  • Lesson 17: The sample exam

Bookings

Bookings are closed for this event.